ShippingMatch takes your privacy very seriously and we have developed the following privacy policy that explains what information we collect, how that information is collected (whether it is collected by Shipping Match, a vendor working for ShippingMatch, or some other means), for what purposes we collect information, how we use that information that we collect, and under what circumstances that information would be released. Furthermore, we want you to know when you have a choice regarding the collection or dissemination of any personal information, and how you can exercise your options. This privacy policy will also explain what steps ShippingMatch is taking to secure your private information and what steps you should take to safeguard that information. Finally, the privacy policy will tell you how to correct any inaccurate information, and who you can contact regarding questions about our privacy policy.
1. Consent to Personal Data Collection
You consent that in order to use Shipping Match services, you must complete the registration form and create a username and password. While registering for the user account, you are required to provide your contact information such as name, telephone number, address and email address. This enables us to provide services and features that most likely meet your needs for registering on the site, and to customize our service to make your experience easier and safer. We only collect personal information about you that we consider necessary for achieving this purpose.
Generally, you may browse ShippingMatch.com without providing us with any of your personal information. By registering on any of our websites, by participating in a bidding or quotations or listing of items to ship on any of our websites, by using any of our websites for any purpose, or by entering into a transaction with/on ShippingMatch or one of its subsidiaries/affiliates, you consent to the privacy policy of ShippingMatch, and the collection of personal information as outlined herein.
You may be required to provide us your contact, identity, payment and/or billing information and other personal information during the registration process on Shipping Match. We indicate which fields are optional and which are required, but you have the option to refuse to provide the required information, if you opt not to use our service or particular service of our website. We are committed to collecting only the information that is necessary to provide the services offered via our website, to comply with our legal obligations, to facilitate transactions with you, and to gather information about general website traffic on our various websites, and no additional information other than is necessary will be requested of you without first obtaining your consent to the collection and use of such additional information.
Automatically, we gather and track certain information based upon your behavior on ShippingMatch, such information may be used for internal research on our users’ demographics, interest, and behavior to better understand, protect and serve you and our community. This information may include the URL that you visited prior or after you visited our site, the browser information of your computer, and your internet IP address.
If you choose to list shipment or request service, bid or submit quotation and/or match on ShippingMatch, post messages on the site or our forum, ask questions or answer questions on the site. We will collect such information. Other users’ comments about you in our feedback area or the testimony that you leave on our site, personal emails or messages that you send to the site or other users or we received about you from other users or third parties, we will collect such information specific to you, your activity, your behavior and retain any necessary information needed to provide customer support and dispute resolution to the extent permitted by law.
More so, if you register for a service provider’s account which includes, international shipping agents, domestic shipping agents, transporters, carriers, brokerage agents, brokers, 3rd party logistics, freight forwarders and type of user registration that can submit bids or quotations for shipments or listings on ShippingMatch, we may collect additional information that includes, DOT number (USDOT), Motor Carrier (MC) number, business insurance information, and/or any licensure information specific to your locality or country of operation. ShippingMatch will not validate this information but this information will be used by 3rd party partners and shipping customers on the site to validate the status of your licensure, insurance coverage and make any necessary informed decisions that they may need to make when doing transaction with you.
2. Special Feature and Referral Program
ShippingMatch provides a voluntary referral service that allows you to invite your friends and contacts to use the ShippingMatch service if you choose to refer your friends or contacts. When you refer someone and/or send invitations from the Site, we will ask you for the email addresses of those people who you wish to refer or invite. You can type in the email addresses manually, or the information may be imported from the contacts in your email account address book(s). In both cases, we will use the information sent to us for the sole purpose of sending your contacts a one-time email, inviting him or her to visit the Site. With respect to referrals, we will also store the email addresses of your invitees to track if your friend joins ShippingMatch.
3. Type of Information Shipping Match Collects
ShippingMatch collects the following information from you, when you contact us through the website: Your name, Your telephone number. Your email address and Your purpose of contacting us
This information is used for purposes of contacting you regarding questions you have about your transaction or the company. We may also send you information regarding any transaction that you are involved on our site and any special announcements.
4. Information We Collect from All Persons Who Access Our Website
ShippingMatch also collects information about your computer when you click on one of our websites. We will log your IP address, access times, browser type, and referring site to help diagnose potential problems with our server, and to administer our website. Your IP address is used to gather broad demographic information. Our website uses cookies to keep track of your user account. We use cookies to deliver content specific to your interests, to save your username so you don't have to re-enter it each time you visit our website, and for other purposes. For our site to function properly, you need to have cookies enabled.
5. Notice to California Residents
Pursuant to California Civil Code §§ 1798.80-1798.85 and California Business and Professions Code §§ 22575 – 22579, California residents are entitled to the following rights pertaining to the protection of their personal information. Residents of California have the right to reasonable security of their personal information by ShippingMatch, and to destruction of any personal information that will no longer to be retained by the company via shredding, erasing or otherwise modifying the personal information contained in the records so as to make them indecipherable. California residents have a right to expect that a business that discloses personal information about a California resident pursuant to a contract with a nonaffiliated third party shall require by contract that the third party implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure. Residents have a right to a timely notification by ShippingMatch if we become aware of an unauthorized disclosure or acquisition of your personal information. California residents have the right to be informed by ShippingMatch customer relations staff of how they can inquire about our privacy practices or compliance with the above-referenced California laws. California residents have the right to be provided contact information for inquiring about the company's privacy practices at every location in California where ShippingMatch does business. Residents have a right to a response to any inquiry regarding our privacy practices or compliance with California law within 30 days of receipt of the inquiry by ShippingMatch. We may not request that you waive any of your rights under the above-referenced California laws.
6. Links to Other Websites
ShippingMatch.com contains links to other web sites that are not owned or controlled by ShippingMatch. Please be informed that we are not responsible for the privacy practices of such other web sites. We encourage you to be aware when you leave our web site and to read the privacy policies of each and every web site that collects personal information. This privacy policy applies only to information collected by ShippingMatch.
7. ShippingMatch and Social Media Networks Accounts
We do not include functionality that proxies, requests, or collects Facebook, Google+, Tweeter, Linked in, Instagram or any other social media network usernames or passwords. We do not collect data on your Social Media, accounts, friends and will not use that data to customize your experience or conduct promotional activities.
We will collect your basic account information when you connect with our application using any social media network application that we might have configured to work with our site. For all other data obtained through use of API of any Social Media, we will obtain explicit consent from you before using it for any purpose other than displaying it back to you on our application. We will not directly or indirectly transfer any data you receive from Social Media, including user data or User IDs, to (or use such data in connection with) any ad network, ad exchange, data broker, or other advertising or monetization related toolset, even if you consent to such transfer or use.
We will not use your Social Media User IDs for any purpose outside of our application. We will not sell any data. We will delete all data we receive from any Social Media concerning a user if the user asks us to do so. We will not include data you receive from Social Media concerning a user in any advertising creative, even if a user consents to such use. Should you visit ShippingMatch website from any Social Media, Google or any other search engine may add a cookie to track your visit to the site. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better functional website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Additionally, our website includes Social Media features, such as the Google+ ‘Like’, Facebook 'Like' Linked in button and widgets, such as the 'Share this' or ‘Follow Us’ button or interactive mini-programs that run on our site. These features may collect information that includes your IP address and which page you are visiting on our site, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing them.
8. Collection of Personal Information
Shipping Match collects personal information either for the purposes of establishing a business relationship or responding to a specific inquiry by you or to provide you an effective customer support.
9. How ShippingMatch Collects Information About You
Most of the information ShippingMatch collects about you is information that is voluntarily provided by you when you contact us or submit information to us, such as when you register for a user account, when you submit a resume, make an investor inquiry, or other communication. Other information is available to us when you click on our website and is collected electronically via our web engine.
10. How we use the information we collect
Information collected by ShippingMatch is used for communication purposes between the site and you or between you and other site users. We use the information provided by you to communicate with you regarding your specific inquiries. We do not sell customer information to third parties. We will not release your personal information to any third party without your consent, unless we are required to by law, or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with an official investigation by a law enforcement organization.
ShippingMatch may provide transaction-related information to government or private auditors for the purpose of inspecting or validating our business practices, accounting records, or financial reports. Any release of information for such a purpose will be done under standard confidentiality restrictions.
Before we alter the reason for using any personal information you have provided to us, we will notify you of our intended change in use of that information and obtain your consent prior to using your personal information in a new way.
11. Choice/Opt-Out/Deletion
Our site provides users the opportunity to opt-out of receiving shipment posting alert emails, newsletters, and promotions from us. You may contact us and request to have your information removed from the database. For more information on how to opt out of shipment posting alert emails from our website, please review the Help section of our section or contact our customer support for assistance the contact us link on the website.
You will be notified when your personal information is collected by any third party that is not our affiliate or service provider, so you can make an informed decision as to whether or not to share your information with that party. Although our current privacy policy proscribes us from making this information available to any third parties. Based upon the personal information you provide us, we will send you a welcoming email to verify your email address, username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. Our primary means of communication between members doing transactions on our web site is Email and you must be able to receive this information through email successfully in order to use our web site.
12. How we protect information about you
ShippingMatch considers the protection of our customer’s personal information to be a foundation of customer trust and a sound business practice. We employ physical, electronic and procedural control measures and we regularly adapt these control measures to respond to changing requirements and advances in technology.
All employees having access to personal information are monitored by management to ensure that adequate safeguards are used to protect the private information of our customers. Our websites have security measures in place to protect the loss, misuse, and alteration of the information under our control. Our websites use SSL (secure sockets layer) encryption for all sensitive data that is transmitted over the Internet. This includes customers adding data to the web site. No information, including the passwords that would give access to sensitive information, ever flows over the Internet un-encrypted.
At ShippingMatch, we restrict access to personal information to those who require it to develop, support, offer and deliver services to you.
13. Return of Personal Information
At any time, a user may request that ShippingMatch discontinue the use of that person's personal information. If you would like to have any information purged or would like for ShippingMatch to discontinue using personal information, please contact our Privacy Officer at privacy@ShippingMatch.com. Please bear in mind that stopping the use of certain personal information by ShippingMatch may prevent you from accessing all or certain portions of our websites, and we will endeavor to communicate to you the extent to which your request will impact your use of our websites prior to complying with your request.
14. How you can protect your personal information
Never send credit card information via email. Do not release information about your account to anyone who is not authorized by you to transact business with us on your behalf. Do not tell your password to anyone. ShippingMatch personnel will never ask you for your password as a means of verifying your identity.
15. Safe Harbor
ShippingMatch complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. To learn more about the Safe Harbor program, please visit http://www.export.gov/safeharbor
16. How Can I Contact ShippingMatch About My Personal Information?
If you believe that your personal information has been improperly released by ShippingMatch to a third party or if you have any questions about how ShippingMatch collects, stores, uses, or destroys your personal information, you may contact us at the email address listed below. When contacting us about your personal information, please do not include your account password, credit card number, date of birth, driver license number, or social security number in any email to us.
If you experience difficulty in correcting personal information or have any questions regarding our privacy policy, please contact our customer support using the contact us information listed on the website, or reach us by mail at:
Privacy Officer
ShippingMatch.com
5284 Floyd Road, #1932
Mableton, GA 30126
United States
If you wish to file a complaint about ShippingMatch collection, use, disclosure, or protection of your personal information or if you have specific questions about ShippingMatch policies or practices with respect to collection, retention, use, or disclosure of personal information, please contact ShippingMatch Privacy Officer at privacy@ShippingMatch.com.
Effective on 12th April 2016